Refund and Return Policy for The Catalyst Clinic

Thank you for choosing The Catalyst Clinic London! We are committed to ensuring your satisfaction. If something isn’t quite right, please review our returns and refunds policy below.

Policy Overview

  • Customized Services: Due to the personalized nature of our medical products and services, once you have completed blood tests and/or diagnostics, had your treatment plan written, and received your products, refunds are not available.

  • Deposit Returns: You may request a refund of your deposit only if you have not collected the products for that month.

Return Eligibility

  • Unused, Undamaged, Original Packaging: Only items that are unused, undamaged, and in their original packaging are eligible for return.

  • Timeframe: Returns must be requested within 30 days of purchase.

Non-Returnable Items

  • Customized treatment interventions

  • Gift certificates

  • Certain health and personal care items (please contact us for specific details)

Eligible Reasons for Return

You may request a return or refund if:

  • You did not receive the product or service you ordered

  • The product or service is defective or malfunctioning

How to Request a Refund

  1. Contact Us: Email hello@thecatalystclinic.com with your order number and a brief explanation of your request.

  2. Additional Information: We may ask for further details or evidence to process your request.

Refund Process

  • Processing Time: Refunds are processed within 7 business days of receiving your request.

  • Payment Method: Refunds will be issued to the original payment method.

  • Notification: You will receive an email update regarding the status of your refund.

Late or Missing Refunds

  • Check with your bank or credit card company if your refund is delayed.

  • If you still have not received your refund, contact us at hello@thecatalystclinic.com.

Sale Items

  • Only regular-priced items are refundable. Sale items are not eligible for refunds.

Exchanges

  • Defective or Damaged Items: We offer exchanges only for defective or damaged items.
    To start an exchange, email hello@thecatalystclinic.com and send the item to:

    The Catalyst Clinic London
96 Kensington High St,
London W8 4SG,
United Kingdom

Gifts

  • Gift Marked: Recipient receives a gift credit for the value of the returned item.

  • Not Marked as Gift: The refund will be issued to the original purchaser.

Returning Items – Shipping

  • Shipping Costs: You are responsible for return shipping costs.

  • Tracking: We recommend using a trackable shipping service or insurance for valuable items.

  • Liability: We are not liable for lost or stolen return packages.

Exclusions

  • Used, damaged, or altered products/services

  • Purchases from third-party retailers

  • Products/services purchased over 30 days ago

Policy Updates

We may modify this policy at any time. Please check this page periodically for updates.

Contact Us

For any questions regarding refunds and returns, please contact us at:
hello@thecatalystclinic.com

Updated: 03 June 2024